Japanese Garden Pouch Collection

Shipping Info

• As a general rule, packages are shipped within 48 hours of receipt of payment with tracking number and unsigned delivery. If you prefer certified shipping using UPS or DHL, an additional charge will apply.
• Whichever shipping method you choose, we will provide you with a tracking number so you can track your order online.
• Shipping costs include handling and packaging costs, as well as postal costs. Handling costs are fixed, while transport costs may vary depending on the total weight of the package. We advise you to group all your items in one order. We cannot combine two different orders, and shipping costs will apply to each individually. We are not responsible for any damage your package may suffer after shipment, but we do our best to protect all fragile items.
• Please allow generally 1 to 4 weeks for Standard Shipping depending on your country.
• Due to COVID-19 slow down of international air traffic your shipment might take longer. Please note. Please contact us at: shipping@victoria.com.hk for more details on your shipment.
  
• Be aware that we do not bare any responsibility for customs and local taxes and charges incurred in your country.
• Please note that most of the local carriers we cooperate with will need your phone number for the tracking and delivery. Thank you.